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Делает все максимально аккуратно и качественно. Встретила меня крайне гостеприимно, предложила вкуснейший кофе. Так же хочу отметить, что мастер не досаждает надоедливыми разговорами и здорово подстраивается под клиента. Все оборудование у неё стерильно и рабочее место очень аккуратно. Маникюр носится чудесно, ничего не трескается и не отваливается. Всем советую данного мастера!","fullText":"","textLanguage":"RU","textTranslations":{"TR":"Emma en harika manikürcüdür! Her şeyi olabildiğince dikkatli ve verimli bir şekilde yapar. Benimle son derece misafirperverlikle tanıştım, lezzetli bir kahve sundum. Ayrıca ustanın can sıkıcı konuşmalarla rahatsız etmediğini ve müşteriye harika bir şekilde uyum sağladığını da belirtmek isterim. Tüm ekipmanları sterildir ve çalışma alanı çok temizdir. Manikür harika giyilir, hiçbir şey çatlamaz veya düşmez. Bu ustaya herkese tavsiye ediyorum!"}},{"id":"-noyr5NnlMkwUwucVtIYJGlVea_B9Lf","object":{"id":"/sprav/162343360689"},"author":{"name":"Инна Романенко","avatarId":"26057/0m-8","url":"//reviews.yandex.ru/user/bez2gf6bwa5qaq9h88wgyza9mw?utm_source=org&main_tab=org","level":"Знаток города 3 уровня","verified":false,"linkTheme":"black","scoreQuestion":"","publicId":"bez2gf6bwa5qaq9h88wgyza9mw","reviewsCount":3},"rating":{"newDesign":true,"max":5,"val":3},"photos":[],"moderated":true,"time":"24 мая","text":"Я являюсь клиентом данного салона уже много лет. Очень нравится мастер Любовь, я и вся моя семья пользуется её услугами и всегда очень довольны. \nСегодня 24.05.25 придя на стрижку к Любе столкнулась с очень неприятной ситуацией. \nКогда я пришла Люба была занята другим клиентом, я присела на диван в ожидании и начала решать вопросы по своей работе по телефону, в процессе разговора увлёкшись проблемами на своей работе начала разговаривать громко, так как была эмоционально возбуждена, на что администратор Ирина сделала мне замечание, и начала выгонять из салона, грубо и громко, чем привлекла внимание ко мне и сложившейся ситуации других клиентов и мастеров. Они в свою очередь тоже стали делать мне замечания. Я начала с ними ругаться и \"отгавкиваться\", поясню, что я не считаю, что правильно себя вела, но и принимать ситуацию когда сотрудник салона унижает меня своим общением, при этом создавая атмосферу хаоса не собираюсь. На мою просьбу предоставить телефон администрации, мне начали хамить, выгонять, отказывать в услуге, оскарблять,назвала хабалкой и много другого, я если честно в состоянии аффекта не всё запомнила. Ещё раз повторю,что я в свою очередь не молчала и огрызалась, но я КЛИЕНТ. Я пришла получить услугу, принесла вам свои деньги, чтобы ваши сотрудники получали зарплату, а благодаря Ирине очень расстроилась, испортила себе настроение на весь день. \nВ итоге я получила телефон управляющей, кажется Наталья, отчество не помню, она большая молодец, успокоила меня, выслушала, извинилась, и в итоге я вернулась и подстриглась. \nСпасибо девочкам мастерам которые пытались уменьшить размер скандала. \nМне очень стыдно, что я не могла совладать со своими эмоциями и ругалась как базарная хабалка, но обидно, что я пришла в сферу услуг, а получила унижения и оскорбления. \nИтог моего обращения, я люблю этот салон, и мне не хочется менять мастера из за администратора, который, мне так кажется, не должен работать с клиентами. Была бы вам очень благодарна, если бы Ирину оштрафовали за такую работу. И вообще, я бы задумалась, нужен ли такой сотрудник в сфере услуг, который приводит своими действиями к потере клиентов, а далее и потере выручки и прибыли. \nПриношу свои извинения всем сотрудникам которые находились там в момент скандала. Благодарю за работу мастера Любу, управляющую Наталью. \nЕщё очень неприятно, что из за вашей сотрудницы Ирины опозорилась на весь район, а я ведь здесь живу, получается, что ваш администратор не только унизила меня, оскорбила, а ещё и опозорила. \nА ведь могла не громко попросить, или даже подойти и попросить, говорить потише, или попросила бы выйти, но вежливо и ничего бы этого не было. \nНадеюсь, что мой отзыв будет вам полезен, а работа салона более продуктивной.","fullText":"","textLanguage":"RU","textTranslations":{"TR":"Uzun yıllardır bu salonun müşterisiyim. Usta Aşkı çok severim, ben ve tüm ailem onun hizmetlerini kullanırız ve her zaman çok memnunuz. \nBugün 05/24/25 tarihinde Lyuba'ya saç kesimine gelmek çok tatsız bir durumla karşı karşıya kaldı. \nLyuba geldiğimde başka bir müşteriyle meşguldü, beklerken kanepeye oturdum ve işimle ilgili soruları telefonla çözmeye başladım, konuşma sürecinde işimdeki sorunlara kapılıp, yönetici Irina'nın bana yorum yaptığı duygusal olarak heyecanlandığım için yüksek sesle konuşmaya başladım ve kabinden, kaba ve yüksek sesle atmaya başladım, bu da bana ve diğer müşterilerin ve ustaların mevcut durumuna dikkat çekti. Onlar da sırayla bana yorum yapmaya başladılar. Onlarla kavga etmeye ve \"yankılanmaya\" başladım, kendimi doğru davrandığıma inanmadığımı açıklayacağım, ancak bir salon çalışanının iletişimiyle beni küçük düşürdüğü ve kaos atmosferi yaratmayacağım durumu da kabul edeceğim. İdarenin telefonunu verme isteğime göre kaba davranmaya, dışarı atmaya, hizmeti reddetmeye, saygısızlığa, habalka adını vermeye ve çok daha fazlasını yapmaya başladılar, dürüst olmak gerekirse, duygulanım durumunda her şeyi hatırlamadım. Bir kez daha söyleyeceğim, sırayla sessiz kalmadım ve kafamı kırdım, ama ben müşteriyim. Bir iyilik almaya geldim, çalışanlarınızın maaş alması için size paramı getirdim ve Irina sayesinde çok üzüldüm, bütün gün ruh halimi mahvettim. \nSonuç olarak, yöneticinin telefonunu aldım, görünüşe göre Natalya, ikinci adımı hatırlamıyorum, o harika bir iş çıkardı, beni sakinleştirdi, dinledi, özür diledi ve sonunda geri dönüp saçımı kestim. \nSkandalın boyutunu azaltmaya çalışan kız ustalarına teşekkür ederim. \nDuygularımla baş edemediğim ve çarşı habalka gibi küfür ettiğim için çok utanıyorum ama hizmet sektörüne geldiğim, aşağılanma ve hakaretler aldığım için utanç verici. \nİtirazımın sonucu, bu salonu seviyorum ve bana öyle geliyor ki müşterilerle çalışması gerekmeyen yönetici yüzünden ustabaşı değiştirmek istemiyorum. Irina böyle bir iş için para cezasına çarptırılsaydı size çok minnettar olurdum. Genel olarak, eylemleriyle müşteri kaybına, ardından gelir ve kar kaybına yol açan hizmet sektöründe böyle bir çalışana ihtiyaç olup olmadığını merak ediyorum. \nSkandal anında orada bulunan tüm çalışanlardan özür dilerim. 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